Advanta Invest Limited is committed to providing a high standard of service to its clients. If you are dissatisfied with any aspect of the services we provide, we encourage you to let us know so that we can investigate your concerns and seek to resolve them promptly and fairly.
Complaints may be submitted in writing, by email or by telephone using the contact details below:
Advanta Invest Limited
130 Buckingham Palace Road,
London, SW1W 9SA.
Telephone: +44 (0)345 034 0200
Email: mwebber@advantainvest.co.uk
The Firm’s complaints handling process is overseen by Matthew Webber, SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer).
All complaints are handled in accordance with the rules of the Financial Conduct Authority (“FCA”) and the Firm’s internal Complaints Policy.
Upon receipt of a complaint, we will acknowledge it promptly, investigate the matter thoroughly and keep you informed of our progress. We aim to resolve complaints as quickly as possible and will provide a final response in accordance with the FCA’s complaints handling requirements.
A copy of the Firm’s Complaints Policy is available upon request.
If you are an eligible complainant and are dissatisfied with our final response, or if eight weeks have passed since you submitted your complaint and we have not provided a final response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: Financial Ombudsman Service
Referral to the Financial Ombudsman Service is free of charge. Further information about eligibility and the complaints process can be found on the Financial Ombudsman Service website.